Profile of Theresa Styles, PhD, MBA, IHR-

Theresa Styles, PhD, MBA, IHR- Software Implementation, Instructional Design, Logistics & End-User IT Training Consultant
20 years experience 0 projects worked Georgia
$60.00 /hr $0 earned
adobe productsarticle rewritingend user supportexcelleadershipsoftware testingsoftware trainingusability testing

·         Professional with over 19 years of experience in information technology consulting within the private, public, and non-profit sectors.

·         Led clients through the various phases of technology implementation and system integration of human resource information systems (HRIS), Robotic Desktop Automation (RDA), customer relationship management (CRM) software, and digital learning solution technologies.

·         Skilled at effectively analyzing learner needs and develop materials that aligns with company objectives. Leverage strong communication and relationship building skills along with learning new technologies and software assimilation plans.

·         Utilize ADDIE/SAM instructional design models to create and provide training content for end user training: Job aids, process maps, simulations, training & procedure manuals, videos, and assessments to execute change management (process-oriented) projects.

·         Worked closely with key stakeholders, subject matter experts, documenting business requirements, content development and design, user acceptance testing (UAT), communications, end user training, and post-go- live support within the change management process.

·         Helping organizations to remain agile by delivering robotic process automation, and software training to optimize employee productivity-automating workflows and business processes, enhancing the employee experience in order for organizations to meet customers’ needs and adapt to changing environments.

·         Deliver HRIS, Robotic Desktop Automation (RDA) software, CRM software, and digital learning solution technologies via vILT/ILT end user training that promote effective, learner-centered technologies and content that are designed to facilitate formal and informal transfer of knowledge within organizations.

·         Captured content from SMEs and framework for the analysis, design, development, delivery and evaluation of end user training and/or procedures.

·         Ability to apply adult learning theory, educational psychology, in the design and development of engaging, interactive virtual/instructor-led technical training sessions for global audience.

·         Supported new system implementation projects including project selection, analysis, integration, system configuration, system interfaces, LMS, TTT, rollout scheduling, facilitator selection, user acceptance testing (UAT), pilot to test training solutions, end user training and deployment, communication plans, and Go-Live and Post Go-Live support sessions.

·         Participate in planning sessions, status meetings, issue resolution sessions of systems as an ongoing consultative approach to establish milestones and target completion dates. Work closely with assigned business teams, delivering planned future solutions with the ability to work with technology partners to assess the training for clients whilst supporting business’ strategies and optimizing employee engagement and productivity and minimizing resistance through technology

·         Selection of best HRIS and digital learning solution system that provided the greatest solution for superior employee experience whilst addressing clients’ needs, such as, matching functionality with client’s culture, lifecycle and support after the implementation process.

·         Consult and solved learning solutions including identifying client training needs, utilizing performance consulting to analyse data and identify root cause and determine appropriate learning solutions, develop service level agreements and meet with clients to obtain approval. Measure, track, and evaluate learner and client satisfaction.

·         Lead, gather, develop, coordinate, and maintain business requirements for global project and various systems from initial phase to final implementation, and assuring meet companies’ standards. Interact with users and vendors for full life cycle of project.

·         Worked closely with global management and global learning development department to assess training strategy for multiple internal and external clients; and change plans that minimize employee resistance and maximize employee engagement and performance. This includes, implementation of workforce management technology and software solutions.

·         Competency in the area of customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus.

 

Work History (0)

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Work Experiences

  • Kronos Implementation Logistics

    TRC Staffing-various companies

    January 2001 - February 2004

    Effectively manage sites to meet the established milestones by ensuring targeted implementation and completion dates were achieved.
    • Participated in complex implementations of Kronos solutions; provide assessment support and implementation support to field teams.
    • Black-box testing examined the functionality of Kronos WorkForce Timekeeper Central: unit, integration, system and acceptance.
    • Prepared and delivered customized solution presentations of Kronos Labor Management and Scheduling Solutions based on the needs analysis phase.
    • Load Kronos software, connect terminals, and provide basic maintenance of regional training center. Provide after hour availability as required to meet business requirements.
    • Collaborated closely with project managers to develop, enhance, and revise training materials and resources.
    • Lead weekly status meetings with clients to assess progress against plan.
    • Performed activities associated with the management of the project which include: actively managing project scope, monitoring progress, and risk/issue management

  • Kronos Lead Labor Management Administrator/HRIS Implementation

    OneSource Management, Inc.

    March 2004 - October 2005

    • Project/Contract: Requirements gathering/process design/system configuration/testing/Go-Live/Post Go-Live Support
    • Implemented Kronos Workforce Central Time & Attendance Software Solutions. Responsible for requirements gathering, process design, system configuration, pilot testing, end user training, go-live and post go-live support.
    • Provided multi-faceted support including resolving problems, explaining products and services, pilot testing, end user training, and troubleshooting of Kronos hardware.
    • Configured Kronos WFC applications and features including work rules, pay rules, holiday schedules, attendance, pay code distributions, accruals, queries, and data access files.
    • Customized integration of Kronos with JD-Edwards ERP applications performed all aspects of payroll processing cycle via Kronos Timekeeping Solutions with JD-Edwards application which included calculating, confirming, check printing and all payroll related reports for over 200 sites.
    • Facilitated requirements gathering sessions and own technical requirements for interfaces to/from payroll to Kronos system.
    • Supported new system implementation projects, including system interfaces, data design and mapping, system functionalities, user acceptance testing (UAT), and communication plans.
    • Delivered end user training of Kronos web-based software to district/project managers in Southeast territories
    • Supported human resource resources information systems by maintaining system data, researched and resolved customer questions, monitored automated process, created and maintained standard operating procedures included provided user training to HR customers.
    • Collaborated closely with project managers to develop training manuals on transaction processing applications for use by trainers during end user training.

  • Software Learning & Implementation Consultant-Workforce Development

    Oakland Schools/Joblink Service Center/Michigan Works

    October 2007 - December 2013

    • Project Scope: Workforce Development Services-Workforce Education & Training, System Implementation and Innovative Support Services.
    • Accessed and implemented educational software solutions. Assessed educational digital learning systems for educational pilot program. Deliver training to a variety of audiences. Worked closely with both IT and the business to understand systems and training needs for applications and packages supported.
    • Spearheaded the first technology enabled learning adult education and training pilot program in a Michigan Works facility in Oakland County and second in the state of Michigan; revolutionizing the relationship between employers, educators, learners, and technology, over 95% success rate.
    • Pilot Testing of various digital educational systems for pilot program in order to administer vocational, educational, and aptitude assessments. Facilitated clients with career development and job readiness skills and identified skill gaps.
    • Designed and implemented educational/training programs programs, workshops, multimedia curriculum for Computer Based Training (CBT), Web Based Training (WBT), and other eLearning and on-line help for knowledge transfer
    • Implemented the National Career Readiness Workkeys Certification (ACT) program, 98% success rate-over 133 participants received their NCRC credential needed for workforce training.
    • Created instructor materials (course outlines, background materials, instructional materials, and training aids).
    • Managed the development, communication, and coordination of training registration processes & tools through organization’s LMS. Track & report out on online or instructor-led training programs depending upon stakeholder needs and goals of projects/program.

  • IT Specialist/HRIS Implementation, Training & Onboarding

    Impact Outsourcing Solutions

    March 2014 - October 2014

    • Project Scope: Standardize Information Technology Department.
    • Implemented and maintained SaaS/Kronos 6.0 time and attendance system for new & existing clients. Managed onboarding and training program. Supported interface of HR Pyramid with Kronos SaaS HR system for historical data reporting. Responsible for troubleshooting HR Pyramid, Human Resource Information Systems issues for 74 clients within Impact Outsourcing Solutions. Configured Kronos SaaS HR systems and features. Trained clients and internal employees on HR Pyramid systems. Utilized Kronos Workforce Integration Manager (WIM) for payroll, interface Labor data reporting.
    • Assessed new time and attendance systems in order to find the right workforce management technology to meet external clients’ needs, such as, delivering a superior employee experience, and matching functionality with client’s culture and the lifecycle and support after the implementation process.
    • Managed of training and new hire onboarding via HRIS: Provided new hire onboarding and end user training via HR Pyramid human resource information systems. comprehensive training and learning online making the training management process easier and more convenient for new hires.
    • Provided multi-faceted user support including resolving problems, explaining products and services, root cause analysis, appropriate escalation regarding human resource information systems software.
    • Provided on-site implementation including installation, configuration tuning, end user training and go-live and post-go live support of HR Pyramid products and services.
    • Trained clients and internal employees on human resource information systems.
    • Designed instructor-led training manuals to support end user training for HRIS software
    • Partnered with key stakeholders to understand business requirements in order to recommend realistic strategies and configure system functionality. Leads requirements definition and planning sessions, status meetings, and issue resolution sessions.
    • Created interactive and engaging content for onboarding new clients and role-specific employee training
    • Configured Kronos SaaS HR applications and features (e.g. work rules, pay rules, holiday schedules, attendance, pay code distributions.)

  • International Systems Trainer/ Lead LTR Analyst/ Reviewer/Software Implementation Consultant

    Pitney Bowes/Nesco Resource

    January 2015 - May 2016

    • Project Scope: Client’s Enterprise Learning & Development Shared Services-Global Software Implementation/Global Project
    • Designed, developed, implemented, provided production support and international training of Salesforce/ServiceMax business applications to a global audience (United States, Canada, and United Kingdom) consisting of over 2000 field service representatives/global managers.
    • Delivered Salesforce/ServiceMax end user training to a global audience- over 2000 field service representatives/global managers (United States, Canada, and United Kingdom.
    • Conducted pilot testing, train-the-trainer, super-user training and evaluation ensuring system was functionally appropriate, technically sound, and well- integrated prior to global training and deployment.
    • Produced content for ILT/vILT including facilitator and participant guides, instructional videos, (audio/video editing and producing) job aids, and eLearning utilizing Articulate Storyline 2, Camtasia, Snag It, Camtasia, Captivate.
    • Managed specific facets of business applications implementation: including requirements gathering, testing, deployment, user acceptance testing (UAT), go-live and post go-live support.
    • Worked closely with business users and Application Leads in the definition, User Acceptance testing (UAT) and end user training, deployment, and support of Salesforce software as it relates to client.
    • Analyzed existing systems, processes and interfaces, then made recommendations for areas of improvement, cost savings and time reduction.
    • Collaborated on program deployment activities to include LMS, TTT, rollout schedule, project expectations, deliverables, training timelines, facilitator selection and communication platform for business processes.
    • Communicated with clients, business partners, and stakeholders on multi-media related to solutions to instructional challenges pertaining to eLearning instructional development/ deployment.
    • Performed and managed integration, E2E (End to End), DITL (Day-In-The-Life) User Acceptance & end user training.
    • Documented and analyzed user business processes and requirements utilizing SAM and ADDIE models.
    • Collaborated with business and functional partners to ensure user acceptance testing was completed and covered all areas of design. Supported and collaborated with project teams and managed day-to-day team operations fulfilling numerous roles incumbent with Salesforce/SMAX implementations

  • IT Kronos Technical Support

    St. Luke’s University/Holland Square Group

    October 2016 - December 2016

    • Project/Contract: Provided solutions to immediate problems as well as working on on-going projects and support.
    • Served as remote internal IT Kronos application remote desktop support, managed incidents/work orders in Service Now ticketing system, for over 5000 end users completed over 650 tickets for Kronos 7.0 HRIS.
    • Assisted in basic end-user installations and training with software applications running in the Citrix local/remote desktop environment.
    • Provided application and system support for end-users while interacting with software vendor
    • Supported HR staff regarding issues as it relates to ad-hoc reporting, analysis of HR IT systems
    • Collaborated with HR and Security Administrators to coordinate security and access needs for users of relevant applications.

  • National Virtual Sales Onboarding Trainer

    T-Mobile/Randstad Technologie

    January 2017 - June 2017

    • Project Scope: T-Mobile expansion 1K Ready project 1300 MetroPCS stores across North America
    • Delivered and provided virtual on-boarding and continued skills development training on knowledge of products, features, services, policies and procedures to over 800 new hires, leaders, and existing employees across retail and direct sales channels.
    • Utilized adult learning techniques and positive reinforcements to promote learning and skill development.
    • Developed and adapted training support and reinforcement tools for virtual to sustain behavioural change and drive improved performance.
    • Technical SME for virtual systems and able to troubleshoot and maximize learning environment for end users.
    • Reinforced and sustained learning solutions that built and enhanced the skills, knowledge, and abilities of the frontline sales teams.
    • Built strategic relationships that allowed for on-going collaborative interactions with new hires and continuing education for students using a variety of distance learning applications.
    • Ensured that learning experiences were effective, and behaviours driven resultant in improvements in T-Mobile’s key business metrics customer growth, sales revenue, customer loyalty.

  • Sr. Trainer Organizational Change Management Analyst

    Cox Enterprises/Metasys Technologies, GA

    October 2017 - December 2017

    • Project Scope: Analysis, design and development of training and change management programs.
    • Develop training materials using Microsoft Office and e-Learning courses using Articulate Storyline 2/Articulate Storyline 365.
    • Design the development of specific training curriculums, providing content expertise and framework for the development and execution of end user software training and procedures. Manage the development, communication and coordination of training registration processes & tools through organization’s LMS.
    • Supported project teams in the creation, integration and implementation of business and organizational change management strategies and plans throughout all phases of the project life cycle
    • Assisted in the development of strategies for blended learning. Partner with leads in learning development and project management for analysis, design, development, delivery and evaluation of training solutions. This included: helping to set strategic development direction, creating work and change plans, and monitoring the progress of the learning and change initiatives.
    • Design the development of training templates, standards, and processes to be used across Cox Talent Acquisition and ensure alignment of these templates, standards, tools and processes.

  • Robotic Process Automation Software Implementation & Trainer/Content Designer

    Anthem/BCForward Recruiting

    September 2018 - June 2019

    • Develop training materials using Microsoft Office and e-Learning courses using Articulate Storyline 2/Articulate Storyline 365.
    • Employed instructional design methodology and instructional design technology tools to design and develop training from global perspective: Job aids, process maps, simulations, training & procedure manuals, videos, and assessments.
    • Utilize Anthem (Oracle) Learning Management System to track learners’ progress and ensure they are meeting performance milestones. Holds familiarity with LMS Intellum as well.
    • Deliver synchronous and asynchronous end user training, go-live and post go-live support using varied media in virtual and global environments
    • Delivered Pegasystems Robotic Desktop Automation (RDA) software training allowing behavioural and medical specialist personnel to work faster and more efficiently by simplifying and automating key tasks, workflows, and business processes for employee optimization.
    • Conducted pilot to test training solutions, user acceptance testing (UAT), train-the-trainer, super-user, and end user training of Pegasystems, CVS Client Online Service ensuring system was functionally appropriate, technically sound, and well- integrated prior to global training and deployment
    • Systems testing and documentation of processes utilizing ADDIE/SAM instructional design models to develop and customize training solutions and instructional materials for end-user training
    • Proficient in and fully leverage various technologies used to support content development (SharePoint, Microsoft Office, Adobe Connect with heavy emphasis on Microsoft PowerPoint, and understand other learning-related technologies).
    • Utilized adult learning techniques and positive reinforcements to promote learning and skill development.
    • Work with members of management to determine innovative, effective and sustainable methods for the delivery and measurement of program effectiveness.

  • Technology Implementation, Training & Development, & Human Resource Technology Solutions Consultant

    Theresa Styles, PhD DBA eStyles Consulting

    October 2007 - Now

    Over 20 years of experience in information technology consulting within the private, public, & nonprofit sectors. Led clients through the various phases of technology implementation & system integration of human resource information systems (HRIS), Robotic Desktop Automation (RDA), customer relationship management (CRM) software, & digital learning solution technologies. Worked closely with key stakeholders, SMEs, documenting business requirements, content dev & design, user acceptance testing (UAT), beta testing, communications, end user training, & post-go- live support within the change management process.

    HRIS, RDA & Software Training
    •Deliver HRIS, RDA, CRM software, & digital learning technologies via vILT/ILT end user training. Promote effective, learner-centered technologies & content designed to facilitate formal & informal transfer of knowledge.
    •Apply adult learning theory, educational psychology in the design & development of engaging, interactive technical training sessions for audience.

    HRIS/Software Implementation
    •Support new system implementation projects including project selection, analysis, integration, system configuration, system interfaces, LMS, TTT, rollout scheduling, user acceptance testing (UAT), pilot testing, end user training, communication plans, & Go-Live & Post Go-Live support sessions.
    •Participate in planning sessions, status meetings, issue resolution sessions of systems as an ongoing consultative approach to establish milestones & target completion dates.
    •Selection of best HRIS & digital learning solutions- provide the greatest solution for superior employee experience whilst addressing clients’ needs-functionality,culture, lifecycle & support after implementation.

    Content Designer
    •Utilize ADDIE/SAM instructional design models to create & provide training content for training: Job aids, process maps, simulations, training & procedure manuals, videos, & assessments change management (process-oriented) projects.

Certification

  • Introducing Robotic Process Automation

    LinkedIn.com

    November 2019

  • Big Data in AI Intelligence

    LinkedIn.com

    November 2019

Education

  • B.S. in Business Operations

    DeVry University

    July 1990 - February 1993

  • MBA with Human Resource Management concentration

    Keller Graduate School of Management

    September 1998 - June 2000

  • Doctor of Philosophy in Professional Studies in Education

    Capella University

    April 2005 - April 2011